Calm Mum Coaching – Terms & Conditions

Effective Date: 28 June 2025

Business Name: DYF Parents (online teaching arm of Dream Your Future Families CIC)

Business Address: 82a James Carter Road, Mildenhall, Suffolk, IP28 7DE

Company Number: 11882255

1. Service Description
Calm Mum Coaching sessions are 50-minute 1:1 online video calls, focused on helping you take action, reflect, and grow as a parent. This is a coaching service, not therapy.

2. Booking & Fees

Coaching is offered on a session-by-session basis.

Occasionally, a special reduced rate is available for a 4-session package. After the 4 sessions, the regular full price applies.

Sessions must be paid in advance to confirm your booking.

3. Cancellation Policy

Cancellations made more than 48 hours before a session will be refunded in full.

Cancellations within 48 hours are non-refundable. However, I will do my best to reschedule within the same week if possible.

4. Client Responsibilities

Show up on time and be ready to engage.

Let me know as early as possible if you need to reschedule.

Take responsibility for reflecting on the session and any actions we discuss.

5. Communication

You can reach me by email (preferred) or by text for urgent scheduling issues: 07581 224539.

I aim to respond within 24 hours (weekdays).

6. Confidentiality & Safeguarding
I take confidentiality very seriously and aim to create a safe space for honest conversations. However, there are legal and ethical limits:

I am legally required to report involvement with or knowledge of acts of terrorism, drug trafficking, and money laundering. I am not permitted to inform you if such a report is made.

I may consult with a professional supervisor or other relevant professionals if:

I believe you are at serious risk of harming yourself or others

I believe your mental health is significantly deteriorating

You disclose current or recent child abuse

I am concerned that a child may be at risk of significant harm (physical, emotional, sexual abuse, or neglect)
In most cases, I will aim to discuss these concerns with you first.

7. Disclaimer
I am a qualified psychotherapeutic counsellor. However, Calm Mum Coaching is a coaching service, not a counselling or therapy service.

Counselling provides a safe, structured space to explore emotions and deep personal issues. Coaching is more future-focused and action-oriented, aimed at personal development and parenting challenges.

If it becomes clear that deeper therapeutic support is needed, I will provide signposting to appropriate services within Dream Your Future Families CIC.

Please note: I do not guarantee specific outcomes. Your results depend on your personal circumstances and level of engagement with the sessions and tasks.

8. Technology Requirements

To access this programme, you will need:

A reliable internet connection

A web browser

Zoom (video conferencing platform)

An email address

You are responsible for ensuring you have access to the necessary tools.

9. Confidentiality, Data Protection & Privacy

I respect your privacy and will keep all personal information shared during sessions confidential, unless disclosure is required by law.

I collect and process personal data in line with GDPR. You can view our privacy policy here:

https://courses.dyfparents.com/privacy-policy

Dream Your Future Families CIC is registered with the Information Commissioner’s Office (ICO) as a GDPR-compliant organisation.

10. Email Communication & Newsletter

By purchasing this coaching, you agree to receive occasional supportive emails from me, including

weekly newsletters with reflections, parenting tools, and gentle reminders to look after yourself on this journey.

Only kindness, encouragement, and practical help—no spam, ever. You can unsubscribe at any time using the link in the emails.

11. Jurisdiction

This agreement is governed by the laws of England and Wales. Any disputes arising in connection with this programme will be subject to the exclusive jurisdiction of the English courts.

12. Client Type

This offer is designed for individual consumers (B2C).